Questions merchants ask, answered plainly.

Orrerie charges merchants 0%, and any change is announced 30 days ahead. Signing up costs nothing. Network costs and Relay's route cost still exist: by default they are inside the amount the payer is shown, and you receive your price in full. Pricing has the detail.

Once a payment has arrived, you do. Every wallet needs two of three keys, and you hold two: your browser key and the recovery key in your Orrerie app. Orrerie holds one, so it can never move anything alone. On Solana and TRON that starts when you switch the wallet on. Incoming payments are directed by Orrerie's servers to your wallet address; your keys protect money once it has arrived. Orrerie makes that choice need two separate parts of its system, and watches it from outside. A break-in of both parts, or of the checkout page itself, could misdirect a payment before it reaches you. While a payment is being converted it is with Relay, a separate company, for seconds to minutes. Custody says all three limits in full.

With your browser key backup and your Orrerie app's backup words you can move everything using the downloadable recovery tool, which runs from a saved copy on your own computer and does not need Orrerie. Both are in place before your first real payment. One exception applies for now on Bitcoin, Litecoin and Dogecoin.

Relay is an outside routing service. A payer who does not use the Orrerie app normally pays a one-order Relay address, and Relay converts and delivers into your own wallet. From the payer's payment until that delivery, seconds to minutes, the value is with Relay. Orrerie never holds it.

While we open in stages, sign-up is by invitation. Ask for one on the contact page and say what your business sells; signing up is free.

A wallet on each of eleven networks: Ethereum, BNB Smart Chain, Polygon, Arbitrum, Optimism, Base, Solana, TRON, Bitcoin, Litecoin and Dogecoin. Besides each network's own coin, payers can use USDT and USDC on Ethereum, BNB Smart Chain, Polygon, Arbitrum and Optimism; USDC alone on Base; and USDT alone on Solana and TRON. Networks lists each one.

On those two networks an address exists before its two-of-three protection does. Until you activate the wallet it is protected by your browser key alone, so Orrerie shows no address for it and uses it for nothing. Activation is one approval: a fraction of a US dollar on Solana and 100 TRX plus about 1 TRX on TRON.

Not to be paid. To send money out you need a little of the network's own coin on eight networks. On the network you keep your takings on, it collects itself from your small sales (US$1 to US$5, or up to US$10 on Ethereum). To send from any other network, from Polygon or TRON, or if all your sales are larger, you send a few dollars of that network's coin once. Your Solana and TRON wallets must also be switched on by you before use (a fraction of a US dollar on Solana, 100 TRX plus about 1 TRX on TRON). Bitcoin, Litecoin and Dogecoin fees come out of the amount sent.

A refund is a send of your own funds to your customer, approved by you with a passkey. Orrerie cannot make one. The customer gives the address through a claim link tied to the order, so nobody retypes an address from a chat message. A refund to an address that someone typed instead waits 24 hours as a new saved address.

No. A payment on these networks is final: nobody, including Orrerie, can reverse it. Returning money is always your decision and your send.

You can sell at once within low limits: US$250 for each of your first 3 paid orders, then US$1,000 an order, US$5,000 in any 30 days and US$20,000 in all. A business check run by Didit raises that to US$50,000 an order and US$250,000 in any 30 days, with no limit in all. No tier limit stops you withdrawing your own money to an address you saved. Every limit is on the pricing page.

No. Payers are never asked who they are. Their paying addresses are screened against sanctions lists, and nothing else.

Yes. Test mode uses simulated payments: a test checkout offers buttons to pay in full, underpay, overpay, pay late or let the order expire, and each drives the same states, webhooks and receipts as a real payment. No money can arrive in test mode.

If you lose every passkey, the backup of your browser key and its password restore the key under a new passkey; all money out then waits 72 hours while every owner is emailed. If you have no backup either, the recovery key in your Orrerie app puts a new browser key in place, through the downloaded recovery tool, where you type the app's backup words. All money out then waits 72 hours, each network charges its own fee for the change (100 TRX plus about 1 TRX on an activated TRON wallet), and anything on a Solana or TRON wallet that is not yet activated is lost, as is the small balance of the old fee accounts. If you lose your phone and its backup words, you replace the recovery key from the dashboard with the Orrerie app on another phone, and all money out is frozen for 7 days while every owner is emailed and can cancel.

If you lose everything, the money cannot be moved by anyone. Orrerie holds one key of three and cannot recover the others for you.

The app is a wallet for a person; Orrerie Merchant is for a business taking payments, and it runs in a browser. Both use two of three keys. The browser is the weaker place to hold a key: for a few seconds per payout your key is in a page that Orrerie's server sends, where the app's code changes only when you install an update. If someone took over that page and Orrerie's co-signing server at the same time, they could take the money of every merchant who approved something while it lasted. Nothing technical stops that pair. The saved-address rule, the waits and the daily limits hold against either one alone. Custody compares the two line by line.