Let’s talk.

Tell us what you need

Use the encrypted form for a general question, support request or privacy enquiry. Your name, email address and message are required.

After a successful submission, the website shows a receipt. The enquiry is saved for manual review, and no automatic email is sent. You can also write directly to hello@orrerie.com.

Need help with the app?

Include the screen you were using, the approximate time and any visible error. Explain what you expected to happen and what happened instead.

If you attach a screenshot, remove recovery information, credentials and personal details you do not want to share. A payment that timed out may still be in progress, so check its saved record before retrying.

Found a security issue?

Read the security reporting page, then email a short description with the subject Security report. We can arrange how to share sensitive technical details.

Email cannot guarantee immediate intervention in a blockchain transaction. Use available app security controls from an uncompromised device if you suspect a problem.

Share only what is needed

Never send a seed phrase, private key, PIN, passphrase or recovery card image. Support does not need them to answer an enquiry.

Website enquiry records are automatically deleted after 90 days. Email enquiries are handled separately through email providers and are not covered by that local record schedule.

There is no published response-time guarantee. If your payment’s outcome is unclear, check the existing record before trying again.